Shipping policy
Order Processing & Dispatch
We process and dispatch all verified orders within 1–4 business days after payment confirmation. Our efficient order fulfillment process minimizes waiting time to ensure customers receive their fresh seafood products in optimal condition promptly.
International Shipping & Delivery Time
Our standard international shipping service usually takes 7–14 days to reach most global destinations. All delivery times are estimated and may vary depending on different shipping destinations and local customs clearance efficiency. You can select the rush shipping option at checkout if you require expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page before payment submission, with no hidden fees or undisclosed additional charges whatsoever.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the parcel recipient. We recommend checking your local import regulations before placing an order to avoid unexpected extra expenses.
Packaging & Shipping Protection
We utilize high-strength, shockproof and insulated packaging materials tailored for seafood transportation, fully protecting products from damage and leakage while preserving freshness during transit. Optional shipping insurance is available at checkout for high-value orders to offer extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you discover any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@kylvtech.shop or phone: +64 27 592 8471.
Thank you for choosing KYLE LVERS! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.